Your phone must have been active for at least 60 days, with no past due or unpaid balance.Make sure your phone has not been reported lost or stolen, that it hasn’t been involved in fraud, and that the account is in good standing.If you’ve paid off your balance early, wait at least 24 hours after payment.If you are on a current contract or an installment program, pay off the balance, including any termination fees.To disengage your iPhone from the AT&T network, you must first do the following. This process could take a few days, and you will receive a confirmation once it’s completed. If you have AT&T, you can use the convenient device unlock portal to avoid customer service phone contact. This should be enough to get your iPhone properly unlocked, but if you keep having difficulties, you may have to restore your iPhone to factory settings and reboot from a backup.
Contact your carrier immediately to find out what is going on. If you don’t see that message, then your carrier probably hasn’t unlocked your phone yet. This section should say No SIM Restrictions. Look for the section called Carrier Lock.
Go to Settings, General, and select About. Since iOS 14, you should check your phone’s status.Please insert the SIM card that came with your iPhone or visit a supported carrier store.” If you see that message, do this: Only compatible SIM cards from a supported carrier may be used to activate iPhone. You might see this message on your computer or on your iPhone: “The SIM card inserted in this iPhone does not appear to be supported. Restore your iPhone from the backup you made.If you don’t have another SIM card, back up your iPhone.If you have a SIM card from a different carrier, remove it and insert the new one.Wait for your carrier to confirm that your iPhone is unlocked.Contact your carrier and request an unlock.Note that it might take a few days to complete the process after you submit your request. Verify that your carrier offers unlocking.
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